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Better Regulations : Removing Asbestos
AARO has teamed up with ABS Friction to have this hazardous material banned from brake pads and linings imported into Canada. You may be surprised that we still have asbestos in brake linings and pads...
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CarCare Business October 2016
The 2016 October issue of CarCare Business is now available online. You can flip through it here, but first, a few words from the Associate Publisher of Car Care Business, Shirley Brown. Make the Time...
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Education & Selection: Not All Parts Are Equal
Clients often think they’re making a fair comparison when it comes to auto parts, but we know that’s not always true. There are a lot of automotive parts options in our industry that many consumers...
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Management Skills: On Being Professional
You must train to be a true professional business leader. Very few in our trade were born with the skills and gifts needed to succeed in the automotive service field. You must train and practice...
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Rethinking Your Strategy: Old Methods Are Out
Management today must look at their business and where it’s going based on its “current” business model. With service intervals changing in the industry because of increased vehicle technology, holding...
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Emissions Troubleshooting: How to Avoid Converter Comebacks
Five steps to help diagnose root cause(s) of emissions problems. It’s no fun to face any unhappy customer, much less one whose “Check Engine” light is shining once again in spite of the fact that you...
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Customer Retention: Us Versus Them
Independent shops have to be able to compete with the major manufacturers, their dealers, and their customer retention strategies. I recently purchased a new car (well, slightly used but it was new to...
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OEMs Are Reducing Service Frequency: Interval Dilemma
Our clients are paying the price for longer maintenance schedules. Have you come across the extended warranty on 2010-2011 Honda CR-Vs for high engine oil consumption (TSB 12-089)? This bulletin was...
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Vehicle Technology: Changing the Game
Electric power assisted steering is altering the service repair landscape. There’s a revolution taking place and it revolves around vehicle steering. Today, electric power steering systems can be found...
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Engineering for Tomorrow: Intelligent Cars
Autonomous vehicles are coming and the future is here. We are hearing more and more about telematics and autonomous vehicles. Are you ready for all these new technologies in your shop? Sensors that are...
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